Episode #5
Generational Diversity: Making it Work with Lynne Lancaster and David Stillman
Friday, January 4, 2008; 10AM (Eastern)

Diversity across generations impacts everyone. For the first time in our history, four very different generations are being asked to perform and achieve together in the workplace. Each generation comes to work with their own definitions of what it means to be a good manager and their own expectations around how they should be supervised. Our frustrations can be equally intense as we try to please four generations of customers, each one with their own set of values and ideas about products and services.

• Who are the four generations in our communities and our workplaces?
• What has shaped their attitudes and how do they see the world differently?
• What are the most common mistakes leaders make in dealing with the generations?
• How can you identify “ClashPoints” in your organization…and resolve them?
• What tools help to engage every generation?

Being able to tap into generational differences and capitalize on the strengths and potential of every generation has never been more critical… especially as we focus on the future. On this episode of Diversity Matters™ Baby Boomer Lynne Lancaster and Generation Xer David Stillman, generational experts and co-authors of the lively and entertaining best seller When Generations Collide: Who They Are. Why the Clash. How to Solve the Generational Puzzle at Work discuss how to understand the generations in today’s workplace and marketplace.